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Open the legal terms for India

This page sets out how we handle access, use, privacy, cookies, account changes and dispute contact paths for India users.

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keralalottary Open the legal terms for India
CONTACT ROUTES

Browse the legal contact paths

If you need help with legal wording, a correction request or a complaint about access, reach us from the support area in your account.

Contact form Use the contact form in your account area when you need a correction, a copy request or a question about wording. We log the message with a reference so you can follow the same thread later.
In-app chat Open in-app chat for time-sensitive access issues. The team records the topic, checks the account details you share, and routes legal questions to the right desk without forcing you to repeat the same story.
Written reply If you prefer written proof, send a message through the email path shown in your account. We keep the reply and your request together, which helps when you need a record for later.
DATA AND ACCESS

Switch to data, cookies, and access

We keep account records only for service, fraud checks, dispute handling and duties required by law.

Data records

We keep account records only for service, fraud checks, dispute handling and duties required by law. When the reason ends, we archive or remove the record according to the retention rule that applies.

Cookie controls

Cookies help us remember sign-in state, language choice and form progress. They also help us detect unusual activity so we can stop a session that looks out of place before changes are made.

Login safety

We protect account changes with password checks and, where needed, a second verification step. That extra check matters when you update contact details, request a record or ask us to alter a setting.

Retention window

Not every record lives the same length of time. Transaction, support and audit files can carry different retention periods, and we keep them only as long as a valid business or legal reason remains.

Change requests

If you want a correction, deletion or access request, send it in writing from the contact path in your account. We verify the request, check any local law requirements and then answer in the same thread.

Access logs

We keep a simple log of logins, device signals and key actions so we can trace account changes if a dispute appears. Those logs are used for security and compliance, not for public use.

Browse common legal questions

These questions cover the points people ask most often about legal access, data use and account changes. If your situation is covered by a local rule or a statutory right, we follow that rule first. For anything not answered here, use the contact path in your account and send the request in writing so we can track it properly.

Access depends on local law and on the checks we run for your location and account details. Where the law permits, we will show the next step; where it does not, we will stop the flow.

We keep only the records needed for access, support, fraud checks, dispute handling and legal duties. The list can include account details, device signals, login logs and support history.

Yes. Send a written request from your account contact path, and we will verify it before sharing anything. If local law gives you more rights, we follow that process as well.

Cookies help us remember sign-in state, page settings and form progress so you do not repeat the same steps. You can ask how they are used, and we will explain the categories we rely on.

If your name, contact detail or other record is wrong, send the correction in writing. We check the request against your account and update the record where the information and local law allow it.

Our support team logs the request first, then sends it to the right compliance or operations contact. You will receive a reply in the same thread so the paper trail stays clear.

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