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Explore the Terms That Govern Your Account

These terms set out the agreement between you and keralalottary — covering how your account works, what you can expect from us, and what we ask of you…

Account Eligibility RulesData Handling & CookiesPayment Terms via UPI, Paytm, PhonePeDispute Resolution ProcessAccount Termination Rights

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Browse the Full Scope of These Terms

keralalottary Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action you take on keralalottary — creating an account, placing activity, withdrawing funds, and contacting support. By opening an account, you confirm that access is permitted under the laws applicable in your location. We update these terms from time to time;

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the version published at this URL is always the current one. If we make a material change, we will notify you at the email address attached to your account. Continued use of the platform after notice constitutes acceptance. Where any term is found unenforceable, the remaining
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terms continue in full effect. Payments via UPI, Paytm, and PhonePe are subject to the additional conditions set by those respective payment providers.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Switch to the Right Support Channel for Terms Queries

If something in these terms is unclear or you need to raise a concern about how they apply to your account, our support team is here to help.

Live Chat Start a live chat session directly from your account dashboard. Our agents can walk you through any specific clause, clarify account-level eligibility conditions, and log your query for the compliance team if needed.

Email Support Write to our support address for a written response on terms-related matters. We aim to acknowledge every email within one business day and resolve most queries within three business days of receipt.

Help Centre Our help centre hosts a dedicated section on account terms, data rights and dispute procedures. Search by topic to find the relevant clause, then raise a ticket directly from that article if you need further clarification.

HOW WE HANDLE THIS

Open Your Account Knowing How We Protect It

From the moment you create an account, keralalottary applies a set of consistent practices around data, cookies, access security and retention.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment identifiers, and activity history. We do not sell your personal data to third parties outside the scope of payment processing and legal compliance.

Cookie Use

Cookies help us keep your session active, remember your preferences, and measure how our pages perform. You can adjust cookie settings in your browser at any time; disabling certain cookies may affect how parts of the platform load.

Account Security

Your account is protected by password authentication and, where enabled, two-step verification. We ask you to keep your credentials private; keralalottary will never ask for your password through chat, email, or phone.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable law after closure. Once the retention period expires, your data is securely deleted or anonymised from our systems.

Your Data Rights

You have the right to request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion where permitted by law. Submit these requests through the email channel and we will process them within thirty days.

Dispute Procedure

If you believe a term has been applied incorrectly to your account, raise a formal dispute via email with your account ID and the relevant transaction or event reference. Our compliance team reviews all disputes and responds in writing.

Check the Questions We Hear Most About These Terms

These questions cover the most common points our account holders ask about the terms — from eligibility and data rights to what happens when terms are updated or an account is closed. If your question is not here, the support channels above are the next step.

Access to keralalottary depends on local law and is available where local law permits. If access is lawful in your location, these terms form the full agreement between you and us from the moment you open an account.

We post the updated version at this URL and send a notification to the email on your account. If you continue using the platform after the effective date stated in the notice, you are accepting the revised terms.

Yes. Email our support team with your account ID and a data access request. We will compile and send you a copy of your personal data within thirty days, in line with applicable data protection requirements.

Send a deletion request by email after closing your account. We will erase or anonymise your data once the legally required retention period has passed and confirm the action in writing once it is complete.

Yes. Payments made through UPI, Paytm, and PhonePe are subject to these terms AND to the separate conditions of those payment providers. In cases of conflict, the payment provider's own terms govern the transaction on their side.

Email our support team with your account ID, the transaction or event reference, and a short description of the issue. Our compliance team will review the case and respond with a written decision within five business days.

We may suspend or close your account depending on the nature of the breach. You will be notified by email with the reason. Funds in your wallet at closure are handled according to the withdrawal rules set out in the relevant section of these terms.

Explore the Terms That Govern Your Account

Switch to the Right Support Channel for Terms Queries

Open Your Account Knowing How We Protect It

Data Collection

Cookie Use

Account Security

Data Retention

Your Data Rights

Dispute Procedure

Check the Questions We Hear Most About These Terms

01 Do these terms apply to me if I am in India?

02 What happens when keralalottary updates these terms?

03 Can I request a copy of the data keralalottary holds about me?

04 How do I ask keralalottary to delete my account data?

05 Are UPI and Paytm transactions covered by these terms?

06 What should I do if I think a term has been applied incorrectly?

07 What happens to my account if I break these terms?

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